Our Data Use and Protection Policy

Should you interact with us in any way, we promise to treat your personal data with the utmost care and do all we can to comply with Canadian data laws and ethical standards. The information we collect is for correspondence purposes only.

WE DO NOT

• Profile our participants/registrants in any way.
• Share our database with any other party. However, online workshops are provided via a third party website. If being manually added, your e-mail address and name will be provided to register.
• Sell information found within our database to any other party.
• Collect or keep any credit card information obtained through online purchases.
• Keep your continuing education history on record.

CONTINUING EDUCATION CREDITS:
We keep your purchase or event registration information on file but only for our own records and reports.

NEWSLETTER AND EMAIL SIGNUPS:
If you do not sign up for our newsletter, we will automatically archive your contact information for two years since the last recorded business with the Institute of Child Psychology to comply with Canadian data laws and standards.

If you have contacted us or made a purchase with us and we do not have your consent on file to send you a newsletter, no further contact will come from us. If you change your mind about receiving our newsletters, you can unsubscribe with a simple click at the bottom. We kindly request that you do not mark our newsletters as spam.

DATABASE:
We have never experienced a database breach, we ensure the best technical assistance to keep it that way. If you have any concerns regarding the information we have on file for you, we welcome you to contact our administration through telephone or e-mail at your convenience.

WORKSHOP REFUND & CANCELLATION POLICY

• The Institute of Child Psychology understands that schedules can change and despite a registrant’s best intentions they may not be able to attend a workshop.
• If a registrant is unable to attend the workshop an alternate delegate is welcome to attend in their place.
• If a substitute cannot be found, the Institute will accept cancellations and issue refunds within a 24 hour timestamp of purchase
• If the Institute of Child Psychology cancels a workshop for any reason, workshop registration fees will be fully refunded.
• No refunds will be provided if the registrant cancels after the event date or is a “no-show” at the workshop.
• Refunds will only be issued in the original payment method.
• Tickets can be transferred to a third-party up until 1 week prior to the event date. We do request you advise the Institute of the name of the new ticket holder to avoid confusion at event check-in.
• The Institute of Child Psychology is unable to issue any refunds for registrants unable to participate due to unforeseen emergencies, environmental conditions and/or acts of nature.

SUBSCRIPTIONS

• Credit card holder’s account is automatically charged on the same date as the original transaction date on each corresponding month or on the initial sign up date annually for yearly memberships.
• Discounts or other special offers are only valid for initial term; subscriptions renew at the then-current full subscription rates.
• ICP may terminate the subscription and these terms if it is unable to renew the subscription based on inaccurate or outdated credit card information.
• Right of access granted under these Terms is effective only upon payment of the subscription fees.

Cancelling Subscriptions

TYPE 1: General Membership

If you signed up for membership on our main website https://instituteofchildpsychology.com/

• Requests to cancel by e-mail do not accomplish the cancellation.
• To cancel your subscription log into your account: https://instituteofchildpsychology.com/log-in and go to “membership” on the left hand navigation bar, a cancel button will appear on the right hand side of your screen.
• Cancellation for Monthly users: once cancelled you will lose access to our learning platform immediately
• Annual Users: If you cancel within the free trial period you will lose access to our learning immediately.
• Annual Users: If you cancel after the free trial period (a payment has gone through) you retain access for 12 months (one year after your first payment went through)
• Cancellation is irrevocable and not able to be reinstated unless a new membership fee is charged.
• Subscribers are responsible for tracking their own membership renewal dates. While the Institute of Child Psychology may send renewal reminders as a courtesy, we are not obligated to do so and do not guarantee reminder delivery.

If you signed up for a subscription through our learning platform https://community.instituteofchildpsychology.com/ or our app:

• Your subscription is housed with a 3rd party server Mighty Networks Inc.
• Your membership can be cancelled on this platform https://community.instituteofchildpsychology.com/ under your profile or with Apple directly if you purchased through an in-app purchase
• Access will remain until the end of the client’s subscription period which is based on the renewal date

TYPE 2: Professional Subscription

If you signed up for our professional subscription  (billed at $997/y or $95/m) you MUST cancel via email to support@instititeofchildpsychology.com

• Please note once you email our administrative team and they cancel your plan, you will automatically lose access to the platform
• Cancellation is irrevocable and not able to be reinstated unless a new membership fee is charged.
• Subscribers are responsible for tracking their own membership renewal dates. While the Institute of Child Psychology may send renewal reminders as a courtesy, we are not obligated to do so and do not guarantee reminder delivery.

REFUND POLICY FOR SUBSCRIPTIONS AND ONLINE PRE-RECORDED COURSES

• Subscription fees are non-refundable
• Individual course purchase fees are non-refundable.
• It is the responsibility of the subscription holder to maintain their account & course purchases.
• Multiple course purchases made cannot be reimbursed. Please be careful and double check all purchases and quantities prior to checkout.
• A subscriber who holds multiple accounts will not be refunded membership dues because of duplicate billing. It is the sole responsibility of the email account holder to cancel any unused subscriptions within the billing cycle to prevent multiple bills.
• Subscription upgrade options are not available. No refunds will be issued for any portion of an existing membership, and previous payments cannot be applied as credit toward a new subscription.
• A free trial may only be used once per user (including duplicate emails made by the same user); a second subscription made by the same user will be billed for the full amount and does not qualify for a refund

SMS COMMUNICATIONS

If you choose to opt in to receive SMS communications from [Your Business Name], we collect and store your mobile phone number. This information is used to send you marketing and/or transactional text messages related to our products, services, promotions, and account updates.

• Message Frequency:
  Message frequency may vary depending on your interaction with us.
• Data Use:
  Your phone number is used solely for SMS communications. We do not share or sell your phone number to third parties for their own marketing purposes.
• Consent:
  By providing your phone number and opting in, you give express consent to receive text messages from [Your Business Name], as required by the U.S. Telephone Consumer Protection Act (TCPA) and Canada’s Anti-Spam Legislation (CASL). Consent is not a condition of purchase.
• Opt-Out:
  You may opt out of receiving SMS messages at any time by replying STOP to any message. You may also contact us directly at [your email] to unsubscribe.
• Third-Party Services:
  We may use third-party platforms to facilitate SMS delivery. These services are bound by confidentiality obligations and are only allowed to use your information for providing the SMS service on our behalf.
• Data Security:
  We implement reasonable security measures to protect your information. However, please note that no method of transmission over the internet or via mobile communications is 100% secure.